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Conflict Resolution for Academic Administrators (9007)

Conflict Resolution for Academic Administrators (9007)

Monday, March 30, 2020 (7:00 PM - 8:30 PM) (EDT)


Conflicts are common in any group of people trying to get something done. The ability of academic administrators to successful resolve conflict is essential. The presenter will teach an approach to conflict resolution, using this approach as a performance feedback tool, and communicating with a superior with whom you have a conflict. 

Learning Objectives: 

  • Provide participants a step-by-step approach to resolving conflicts from laying the groundwork ahead of time to having a challenging conversation. 
  • Apply the approach in a case. 
  • Utilize the approach for performance feedback, and for communicating with a superior.

Time Ordered Agenda

  • 7:00 p.m. Introduction to workplace conflict
  • 7:05 p.m. A behavioral approach to conflict resolution 
  • 7:30 p.m. Case analysis
  • 7:55 p.m. The behavioral approach and performance feedback
  • 8:05 p.m. Q&A
  • 8:25 p.m. Conclusion & wrap up


Pamela Strausser


Cornell University


Pamela Strausser is a Senior Organizational Development Consultant at Cornell University.  She specializes in collective or individual conflict, mediation, workshops and presentations on topics of conflict management strategies; human dynamics issues related to executive teams; strategic human resource planning; organizational development; leadership development; organizational change and academic governance.

Pamela is interested in working on very complex problems involving multiple and multiple levels of stakeholders, advising and preparing leaders to attend to them effectively. Of particular interest is positioning the academy for innovation in the face of economic and social pressures to maximize efficiency.


Financial - Employee at Cornell University, honorarium for webinar from CAPCSD

Non-financial - None

Continuing Education

This course is offered for .15 ASHA CEUs (Introductory Ievel, Related Area).

CAPCSD Member$25
CAPCSD Affiliate Member$35
CAPCSD Non-member$35

Once registered, you will receive an email confirmation from GoToWebinar with login instructions. 

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Saba Ahmed
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